Warranty repairs are carried out either at one of our authorised repair centres or a service centre of your choosing. We are always happy to liase with customers to find the most suitable option to ensure that repairs are carried out quickly and to the highest standard.
The 14 day money back guarantee takes effect from the day that you take delivery of the goods and applies to unused in 'as new' condition items. If we receive returned items that are not in as new condition then we reserve the right to assess the market value and subtract this depreciation from the amount refunded. We not only meet, but exceed the requirements of the Long Distance Selling regulations.
Please note that courier costs for returned items are born by the customer.
On occasion companies and their employees buy from us in order to carry out research. Although we are happy for this to happen we reserve the right to charge a 30% restocking fee + the cost of delivery when these items are returned to cover our expenses. By purchasing in this manner you are agreeing to these terms. This does not affect normal customers in any way and we never charge any fee to members of the public returning their goods in as new condition.
We respond to 90% of enquiries via email as we are an online company and find this to be the most efficient way to answer queries. However we are always happy to talk to customers and we also contact many of our customers via Skype. However you wish to speak with us we are never more than a phone call or email away.
In the event that you need to return your item, simply get in touch with us and we will provide our returns address.
Your data is always protected in accordance with the Data Protection Act.
INTELLECTUAL PROPERTY RIGHTS. Please note that by making a purchase on this website you will be acting as the importer of the product for all purposes including all customs regulations, copyright and trademark laws. You accept that the role of Cotswold Cameras is limited to sourcing products and making them available for you to import directly from the country of origin. By purchasing a product through this website you authorise our suppliers to make arrangements for clearance of customs on your behalf for the products you have ordered.
Some of our customers request orders to be delivered to a different address than their billing address. We will only accept this if paying by BACS.
Terms of Cotswold Cameras 3 year camera and lens warranty
This warranty program is valid for the original purchaser only. It covers all manufacturer's defects. Here are details on what our warranty does not cover: - Physical or non-physical damages, which includes accidents, use of supplies or parts not meeting the product's specifications, misuse of software application, neglect, fire, water, lightning, other acts of nature, or unauthorised product modification, removal, installation and set-up services by any third party, or failure to follow instructions supplied with the product. - Focusing issue for 3rd party lenses - 3rd party lenses (Tamron, Sigma, and Tokina, etc) often require calibration to work correctly with your camera. We do not consider this to be a manufacturer's defect. - Firmware/software issues - We cannot guarantee the firmware version of our products and whether they can be updated. - Wear and tear - We do not consider the following to be manufacturer's defects if they are discovered after 14 days of delivery: sensor dust, viewfinder dust, sensor hot pixel, small deadpixel on the LCD/LED screen, failure of wearable parts through repeated usage, such as connecting/charging ports and battery covers. ii. We have the right to decide whether we will repair, replace, refund, regarding the defective product. iii. The warranty period starts from the day of delivery, as shown on the courier's tracking system. Any defect occurring after the expiration of the warranty period is not accepted. Any issue being reported after the 14 day returns period will be treated as a warranty claim and dealt with accordingly. Your right to a refund expires after this 14 day period. Copyright© 2024 CHATEAUBRIAND LIMITED. All rights reserved. All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, and the compilation of this content are the property of CHATEAUBRIAND LIMITED or its content suppliers and protected by international copyright laws. All software used on this site is the property of CHATEAUBRIAND LIMITED or its software suppliers and protected by international copyright laws. The content and software on this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited. Cotswold UK Cameras Limited is an authorised agent of CHATEAUBRIAND LIMITED and it’s role is limited to that of an agent to aid and facilitate the operations of www.cotswoldcameras.co.uk on behalf of CHATEAUBRIAND LIMITED.
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Site contents
Occasionally there may be information on cotswoldcameras.co.uk that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your Cotswoldcameras.co.uk purchase you may return it to us after requesting a return. Please see our Return Policy.
Order Limitation and Refusal Rights
Due to extremely quick turnovers of certain popular items, Cotswoldcameras.co.uk may at times have to restrict the number of certain merchandises that you intended to or have already purchased. When certain items are experiencing limited in stocks, cotswoldcameras.co.uk reserves its rights to limit your purchase quantities to a lower amount. During times that you have ordered more quantity than we can supply, we will communicate with you and provide you different options available at that time. We promise you, the customers, that we give our 100% effort to fulfill your order request. However, in all circumstances, Cotswoldcameras.co.uk reserves its rights to refuse any order. Reason(s) of such refusal will be communicated to you.
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Changes to This User Agreement
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Cotswold UK Cameras Limited
Company Number 14313543
Address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM.
